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The practical buyer's handbook · 2026 edition

Amazon agency guide: choose the right support

Compare agency services, Seller Central and Vendor Central models, fees and measurement. Start with the business constraint—not a promise, a service menu, or a one-size-fits-all “growth” plan.

Disclosure: GrowithAmazon publishes this guide and offers Amazon services. The decision tools are intended to be useful whether you hire GrowithAmazon, another provider, or no agency.

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AMAZON OPERATING MAP5 CONNECTED WORKSTREAMS
BUSINESS COREModel · margin · control
01LaunchReadiness · onboarding · setup
02OptimizeCatalog · listings · creative
03AdvertiseAmazon Ads · external demand
04ManageSeller · Vendor · systems
05ScaleAnalytics · marketplaces · governance
01 Compare in-house, tools and agencies
02 Separate Amazon-controlled outcomes
03 Measure margin, not vanity metrics
04 Protect access, assets and exit rights
00 / Start with your situation

Find the right chapter before you find a provider.

Choose the model and the constraint you are working through. This quick route suggests what to investigate next—it does not predict results or assume you need an agency.

Your selections stay in this page; the tool does not send them to a server.

Start with readiness, then define the launch scope.

Check product economics, source data, marketplace requirements and supply before buying media or ongoing management. For Seller Central, confirm account owner, permissions, stock and offer status. Keep an internal approver accountable for decisions.

Go to launch and service planning →
01 / Operating model

Choose the business model before the agency model.

Seller Central and Vendor Central describe different commercial relationships. FBA and FBM describe fulfillment choices. They are connected decisions—but not the same thing.

3PMarketplace seller

Seller Central

The brand or seller operates a third-party seller account and manages its commercial decisions through Amazon’s marketplace.

  • Define who owns account, inventory and price.
  • Specify client approvals and agency permissions.
  • Model fees, fulfillment and working capital by SKU.
1PWholesale supplier

Vendor Central

The supplier sells wholesale to Amazon under its Vendor relationship; Amazon then retails to customers under the applicable terms.

  • Review purchase orders, routing, invoice and deduction workflows.
  • Define EDI/API, system and evidence ownership.
  • Confirm what the commercial agreement actually requires.
1P+3PMore coordination

Hybrid, reseller or MoR

Multiple channels or a commercial partner may alter inventory, control, settlement, customer and data responsibilities.

  • Map channel ownership by product and market.
  • Separate an agency retainer from reseller/MoR terms.
  • Use qualified legal and tax advice where needed.

Fulfillment is a separate choice

Compare cost and service capability at the SKU and marketplace level. There is no universal FBA-or-FBM winner.

FBAAmazon fulfillment network for eligible inventory and orders.
FBMSeller or its chosen provider manages fulfillment.
02 / Marketplace coverage

A marketplace list is not a promise that every service is available everywhere.

Amazon storefronts differ by region, eligibility, language, fees, fulfillment and advertising products. Scope the market and the service together—then confirm it with the delivery team.

Americas

Homepage list
United StatesCanadaMexicoBrazil

Europe

Homepage + other copy*
United KingdomGermanyFranceSpainNetherlandsPolandCzech RepublicItaly*Sweden*Belgium*Turkey*

Middle East & Africa

Homepage + claims*
United Arab EmiratesEgyptSouth AfricaSaudi Arabia*Kenya*Morocco*

Asia-Pacific

Homepage + claims*
AustraliaJapanSingaporeIndia*China*
Named in the homepage marketplace list*Named elsewhere in company copy; confirm both Amazon storefront status and service coverage
Listing & localizationConfirm language, query research, content approvals and local category rules.
AdvertisingConfirm ad-product availability, account access, billing currency and report definitions.
Account operationsConfirm the Seller Central or Vendor Central region, permissions, cases and local workflow.
Systems & complianceConfirm EDI/API coverage, tax/compliance partners, shipping and who owns exceptions.
03 / Support fit

An agency is one option—not the default.

Match the operating model to the job. A bounded project, software workflow or internal hire may be a better fit than a full-service retainer.

↗

In-house

Keep context, decision-making and cross-functional coordination close to the business.

Fits: recurring strategic ownership
⌘

Software

Automate a well-defined repeatable task when data, exceptions and ownership are understood.

Fits: repeatable workflows
✳

Freelancer or specialist

Add a focused skill for a narrow gap while retaining a capable internal approver.

Fits: clear, bounded work
◎

Consultant or auditor

Get diagnosis, training or an independent roadmap; scope implementation separately.

Fits: uncertainty or one-off review
▤

Agency project or retainer

Outsource defined deliverables or recurring work that exceeds in-house capacity.

Fits: named scope and decision rights
⇄

Reseller or MoR partner

A separate commercial relationship may change who sells, owns inventory, settles or serves customers.

Fits: a deliberate model change
04 / Diagnose before buying

Find the constraint. Then scope the help.

A practical troubleshooting path can stop you amplifying a problem with more traffic, more spend or more tools.

Important: This is a diagnostic framework—not Amazon’s published ranking algorithm or a universal order of operations. Validate the actual account, product, data and marketplace.
Weak traffic

Check readiness first

Inspect buyability, stock, listing completeness, search-query coverage and marketplace eligibility before buying a broad SEO or ad engagement.

Low conversion

Check the offer and experience

Review price, delivery, content clarity, product fit, customer feedback and availability—not just the ad targeting.

Unclear profit

Reconcile the economics

Include product cost, Amazon and fulfillment fees, promotions, returns, stock and media before choosing a target ACoS.

05 / Service landscape

What an Amazon agency may actually do.

Service names vary. Ask for observable deliverables, client inputs, Amazon dependencies, approval rights and measurement—not just a menu of capabilities.

Phase 01LaunchPrepare →
Readiness & strategySeller onboardingAccount setupBrand Store setup
Phase 02OptimizeClarify →
Catalog & variationsListing copyAmazon SEOA+ ContentImages & video
Phase 03AdvertiseReach →
Sponsored AdsDisplay / video / audioRetail mediaGoogle / socialCreator campaignsPromotions
Phase 04ManageOperate →
Seller CentralVendor CentralAccount healthInventory & fulfillmentEDI / API / ERP
Phase 05ScaleExpand →
Analytics & reviewsInternational growthConsultingReseller / MoR review
01Launch

Readiness & onboarding

Marketplace and account checklist, catalog inputs, launch dependencies, owners and risk register. Amazon controls approvals and platform outcomes.

Explore seller onboarding ↗
02Content

Listings, catalog & SEO

Product data, variation governance, content briefs, catalog errors and change logs. No provider can guarantee an organic rank.

Explore listing support ↗
03Creative

A+, Stores & imagery

Asset strategy, A+ or Store structure, creative production, usage rights, revisions and policy review.

Explore Store setup ↗
05Operations

Seller Central management

Define case workflow, account monitoring, listing operations and escalation boundaries before granting access.

Explore account management ↗
06Vendor

Vendor Central & EDI

Scope PO, acknowledgement, shipment, invoice, deductions, EDI/API mappings, exceptions and reconciliation.

Explore EDI integration ↗
07Discovery

Amazon SEO & content

Research relevant queries and help make product detail pages clear, accurate and easy to evaluate.

Explore Amazon SEO ↗
08Creative

Image editing & A+ Content

Confirm new production versus editing, rights, review rounds, eligibility and source-file ownership.

Explore image editing ↗
09Strategy

External channels & expansion

Separate channel-specific access, creative, attribution, localization and legal/tax dependencies.

View the service directory ↗

These links describe GrowithAmazon’s public service pages; they are not independent evaluations or evidence that every scope includes every service. Confirm availability, responsibilities and exclusions in writing.

06 / Detailed service guide

What each service should mean in a real scope.

The public service menu combines overlapping workstreams and adjacent channels. Expand a service to see typical tasks, tangible outputs and questions to put in the contract. These descriptions explain the category; they do not assert that every engagement includes every task.

How to read this directory: GrowithAmazon’s pages use several labels for related work—such as account management, Seller Central management and Amazon marketing agency—and also list adjacent marketplace/channel offers. Ask the company to confirm its active service menu, named team, marketplace coverage, exclusions and current terminology in a written proposal. Do not rely on an old page label as the statement of work.
01Amazon consultancy, audits & second opinions

Consulting is advice and diagnosis: an account or marketplace audit, opportunity and risk review, competitor/context analysis, strategic options, prioritization and recommendations. A second opinion may examine the account, reporting and the existing agency relationship.

Ask for: a findings document, evidence and baseline, roadmap, assumptions, action owners and a recommendation log. State whether the consultant only advises, joins implementation, or executes work. Consulting does not itself buy operational capacity.

02Amazon full-service agency / account management

“Full service” is an umbrella, not a standard package. It may coordinate content, advertising, operations, catalog, creative and reporting across specialists. The delivery scope should name each desk, the lead account owner, the handoffs between teams and what remains with the client.

Ask for: a service-by-marketplace matrix, named staff, cadence, approval limits, included ASINs, change control, subcontractors and an exit handover. Compare this model against an internal owner plus focused specialists.

03Seller onboarding & account setup

Onboarding may include preparing an account-registration checklist, organizing entity and identity documents, configuring account basics, identifying category requirements and planning product/market setup. Amazon performs identity verification and controls account approval.

Client owns: accurate legal, tax, bank, identity and product information. Separate account setup from trademark/legal work, listings, Store design, FBA configuration, launch media and ongoing management. Define who submits each item and handles follow-up.

04Amazon Store setup & storefront design

A Brand Store project can cover sitemap, page hierarchy, navigation, ASIN selection, creative modules, mobile review, brand story and publishing support. Some setup offers also describe account or launch tasks; do not infer those are included in a Store design quote.

Confirm: brand and role eligibility, asset rights, copy/translation, page count, revision rounds, product-link validation, approval process and editable source files. A Store build does not guarantee traffic or sales.

05Product launch planning

Launch support can connect readiness, listing/content, stock, pricing assumptions, fulfillment, promotions, advertising and an after-launch review. A launch plan should show dependencies, owner, approval and stop/go gates—not only a calendar of marketing activities.

Guardrails: no guaranteed rank, revenue, reviews or “day-one” outcome. Do not buy an offer to generate or manipulate reviews. Keep product compliance, inventory and cash assumptions explicit.

06Product listings & description copywriting

Listing copy work may include product titles, key features, descriptions, attributes, variation information, keyword research and copy editing. Product claims, dimensions, compatibility, certifications and safety details must come from an approved source and be checked before publishing.

Deliverables: source-data sheet, copy brief, approved final copy, localization and change log. Check the current marketplace/category character rules before an update; Amazon’s title rollout is time-sensitive.

07Amazon SEO & keyword research

SEO work may map customer query language to accurate product information, review indexing and content completeness, identify missing attributes and organize a test or refresh plan. Marketplace language and search behavior should be researched per country rather than copied from a US listing.

Measure: query coverage or indexing checks where available, traffic and conversion in context, and accepted content changes. There is no reliable guarantee of a particular organic position or timing.

08Catalog setup, maintenance & variation governance

Catalog work can involve item data, product type and browse attributes, parent/child variations, flat files or feeds, duplicate/conflicting detail pages, suppressed items and ongoing catalog-change records. Define the source of truth and prevent different systems or contributors from overwriting approved data.

Ask for: error taxonomy, correction workflow, acceptance checks, ownership of templates/feeds and how rejected or reverted changes are escalated. Amazon controls catalog matching and what is displayed.

09Suppressed listings & account health support

Support may include notice triage, root-cause analysis, evidence collection, corrective-action tracking and help preparing a case or appeal for client review. The seller remains accountable for the accuracy of evidence and submitted statements; Amazon decides enforcement and reinstatement.

Require: a case log, policy source, named approver, deadline list and preventive process. Avoid promises of guaranteed reinstatement or tactics designed to evade policy.

10A+ Content & brand storytelling

A+ work may design enhanced product-page modules, comparison charts, Brand Story elements and content that connects a product to a brand. Eligibility, role requirements, module availability and review differ by account and program.

Confirm: who supplies claims and product facts, who creates/approves assets, what rights apply, how many revisions are included, how the content is uploaded, and whether performance testing is in scope. Amazon’s AI drafting tools still require human factual and policy review.

11Product photography, image editing & video

Visual production may cover a main-image review, product photography, lifestyle or infographic assets, edits, video or localized creative. Specify whether the provider shoots new work or edits supplied files; define deliverable sizes, source files, rights, model releases, music/fonts and revisions.

Policy watch: check current image/video rules. A 2026 Seller Central notice addresses metadata tagging for certain photorealistic AI-generated people in buyer-facing media; confirm its exact scope before uploading.

12Amazon Ads / PPC campaign management

Advertising management may include account audit, Sponsored Products and Sponsored Brands campaigns, targeting and bids, budgets, search-term reviews, negatives, pacing, creative tests and reporting. Name markets, ad products, campaigns, who owns the account and which budget changes require approval.

Measures: spend, clicks, CPC, CTR, attributed sales, ACoS/ROAS and business guardrails. Media spend, agency fees, promotions and attribution windows should be itemized; ratios do not equal profit.

13Display, video, audio & legacy “DSP” work

Older GrowithAmazon pages list “Amazon DSP Advertising.” As of the 8 October 2026 snapshot, Amazon describes Amazon Ads Agent as its unified platform, and Sponsored Display is now known as display ads; existing campaign migration and access depend on the account. Use current naming in a new scope and state the actual buying method, audience, placements, creative, fees and reporting.

Do not buy the label alone: ask which campaign types are available in your account, who provides creative and what attribution can and cannot establish.

14Google, Meta, TikTok & other external-channel ads

External advertising may drive shoppers toward Amazon or a brand-owned destination. The public service directory names Google Ads for Amazon, Meta advertising, TikTok Ads for Amazon and Walmart advertising; related public pages mention YouTube/search/social campaigns too. Each channel needs separate account access, creative, budget, tracking, landing-page and disclosure rules.

Measure carefully: Amazon Attribution may be available for eligible accounts, but attributed sales are not proof of causal lift. Confirm who owns pixels, audience data, ad accounts and campaign assets.

15Influencer / creator marketing

Creator work can include creator research, briefs, sample coordination, content rights, posting schedules, measurement and campaign reporting. Define deliverables, usage, whitelisting, exclusivity, product handling, country and payment.

Guardrails: creator endorsements need appropriate disclosure under applicable rules. Do not tie compensation to a positive Amazon review or turn creator content into a review-solicitation scheme.

16Seller Central management & daily operations

Operational support may include authorized account monitoring, cases, listing status, compliance notices, routine catalog tasks, operational calendars, inventory signals, customer-experience escalations and reimbursement research. Separate operational execution from legal advice, seller-of-record obligations and Amazon decisions.

Define: read-only versus change access, critical-response rules, client approvals, account-health reporting, evidence retention and removal of access at exit.

17Vendor Central / first-party retail operations

Vendor support may cover purchase orders, acknowledgements, routing, shipment notices, invoices, availability, catalog/content, deductions, shortage claims, co-op terms and preparation for business reviews. The vendor’s actual program and contract define the workflow.

Ask for: document-level scope, source of truth, deadlines, evidence standards, approval rights, EDI requirements and reconciliation. 1P is not just “Seller Central with a different dashboard.”

18EDI, SP-API, ERP, WMS & integrations

Integration work should map business requirements, fields and documents; configure authorized access; test sandbox/production flows; reconcile records; route exceptions; monitor failures; and document support, versions, ownership and handover. EDI, SP-API, ERP and WMS are different components, not interchangeable terms.

Acceptance criteria: successful and accurate records, latency limits, duplicate/retry handling, alert ownership, security review, data retention and a runbook. Timelines depend on trading partners and client systems.

19Order processing, PO follow-up & fulfillment coordination

Order-processing labels can mean different things in 1P and 3P. Identify whether the work covers customer order flow, Vendor purchase orders, acknowledgements, shipment/invoice documents, inventory updates, returns or 3PL coordination. Name each system and handoff.

Clarify: who commits inventory, handles customer service, makes shipping promises, pays freight and reconciles the order to finance. Avoid assuming a generic “order processing” line includes supply-chain ownership.

20Price comparison, price updates & promotions

Price support may monitor competitor offers, organize price data, recommend updates or coordinate an approved promotion. The client should retain price policy and approval rights. Define data sources, update frequency, marketplace, currencies, promotion fees and margin checks. GrowithAmazon’s legacy price-update/comparison URL currently resolves to the homepage, so treat current availability and scope as requiring confirmation.

Do not promise: Buy Box placement, competitor response or profit from a price change. Review price floors, fees, stock, discounts and reference-price rules before an update.

21Analytics, reporting & business reviews

Reporting should define each KPI, data source, market, product, currency, attribution rule and comparison period. A useful review reconciles platform reports with finance, separates observed facts from hypotheses and ends with a decision log and accountable owner.

Watch for: revenue totals that mix ad-attributed sales with total sales; missing returns, discounts, fees or stock effects; and period comparisons that cross a reporting-method change.

22International expansion & localization

Expansion work may include market prioritization, demand and competition research, localized content, pricing assumptions, account setup, advertising and fulfillment dependencies. Each country requires its own economics and operating plan; translating a listing is not the whole launch.

Bring in qualified advisers for tax, legal, customs, product-safety and regulatory requirements. Amazon’s Global Selling pages describe its tools, not a transfer of the seller’s obligations.

23Merchant on Record (MoR) / commercial partner

GrowithAmazon publicly describes a Merchant on Record program. This is not the same as an agency retainer: the public page says the provider may operate as seller of record on behalf of a brand. The precise legal and commercial role must come from the signed agreement and local law.

Before signing: verify seller account ownership, inventory, payment/settlement, taxes, product liability, pricing, returns, customer service, data, brand/IP rights, exclusivity, termination and transition with qualified counsel.

24Walmart marketplace setup & advertising

GrowithAmazon pages list Walmart marketplace operations and advertising. Treat Walmart as a separate channel with its own seller account, catalog, fulfillment choices, retail media, reporting and policies—not as an Amazon marketplace or a shared Seller Central account.

Confirm: Seller Center ownership, Walmart Fulfillment Services (if relevant), advertising access, included products, data transfer and whether the work is managed directly or through a partner.

25Noon, Wayfair, Shopify & other adjacent channels

Public company pages also mention Noon marketplace operations, Wayfair marketplace management and Shopify website development. These are distinct channel or web-development scopes—not Amazon storefronts. Some references appear on older service material, so confirm that the service is active and who executes it.

Scope separately: marketplace account, catalog mapping, inventory synchronization, local content, advertising, payments, customer service, integrations and data ownership for each platform. Noon pages mention onboarding, listings, advertising, catalog and product imagery as separate tasks; verify the currently available package.

26Enterprise solutions & multi-brand governance

An enterprise scope is usually a governance and coordination layer for large catalogs, multiple teams, 1P/3P channels, markets, media and systems. It should explain how the provider handles naming, access, change approvals, incident escalation, catalog controls, reporting, staffing continuity and transition.

Ask for: a named operating model, service-by-market matrix, team coverage, SLA definitions, account/data ownership, system dependencies and sample runbooks. Treat broad claims such as “every marketplace” as marketing until a current market-by-service matrix is supplied.

27AI-assisted listing optimization

AI may help draft, restructure or process listing content at scale. A safe service includes source-data controls, human review, policy checks, brand voice, client approval, change logs and a way to roll back. Automation should not publish unverified specifications, certifications or comparative claims.

Ask: what is generated, what source is trusted, which steps are human-reviewed, whether account data trains a model, how confidential data is handled and who approves bulk uploads. Amazon’s own AI listing tools are separate from any agency service.

07 / Measurement

Measure the business—not just the dashboard.

Use a hierarchy of business economics, retail readiness, traffic, advertising, operations and delivery. A platform ratio is an indicator, not profit by itself.

Score the whole operating system

BusinessContribution margin, net proceeds, cash tied in inventory, returns, sell-through.
RetailBuyability, stock, content acceptance, product availability, customer experience.
DemandImpressions, sessions, qualified traffic, CTR, conversion and units where available.
AdvertisingSpend, CPC, attributed sales, ACoS, ROAS, and eligible brand metrics.
OperationsPO acknowledgement, on-time or fill measures, deductions, exceptions and reconciliation.
DeliveryAccepted deliverables, decision log, open risks, approval delays and action owners.
ACoS

Spend ÷ ad-attributed sales

Useful efficiency context. Amazon defines the ratio; confirm the sales basis and attribution settings.

ROAS

Ad-attributed sales ÷ spend

The inverse of ACoS when both use the same definitions—not a profit measure.

TACoS

Ad spend ÷ total sales

Common operator shorthand. Define “total sales,” marketplace, products and period.

Attribution ≠ incrementality. Attribution assigns credit under a reporting rule; it does not prove an ad caused the sale. Amazon Attribution availability varies. Some Store Ads view-attribution reporting changed from 1 Jan 2026, so annotate methodology changes in comparisons. Attribution overview ↗ · Reporting update ↗
Break-even ACoS is a scenario, not a target. Estimate it from pre-ad contribution margin only when the revenue and cost bases match. Include product cost, marketplace and fulfillment fees, discounting and returns; then separately account for agency fees, tools, fixed overhead and cash costs. There is no universal “good” ACoS or ROAS.
08 / Fees & total cost

Compare proposals line by line—not by headline fee.

There is no useful universal agency rate without matching scope, market, staffing, systems, media budget and contract terms. Require every quote to show its assumptions.

Fixed project

Define deliverables, acceptance, revisions, dependencies, change requests and post-project support.

Monthly retainer

Define included work, markets, products, named team, cadence, term, exclusions and exit notice.

Hourly / advisory

Set estimates, approval thresholds, time records, billing increments and stop-work limits.

Percent of media

Define spend base, minimums, caps, credits, budget approval and incentive controls.

Revenue / performance

Set baseline, attribution, returns, price and stock changes, source, cap and dispute process.

Hybrid / third party

List setup, software, creative, EDI/API, pass-throughs, taxes, renewals and exit costs.

PROPOSAL REVIEW WORKBOOK

Build the full cost picture—without guessing a market rate.

Use this framework to compare any two agency proposals. Separate the fee for professional work from media, platform charges, pass-throughs and the time your own team must contribute.

FAIR COMPARISON TESTSame scope.
Same period.

Same boundaries.
01Agency-billed

Professional service fees

The amount paid for people, expertise and execution. Confirm whether the quote is a project fee, retainer, hourly/advisory rate, media-based fee, performance component or a hybrid.

  • Audit, onboarding, transition and setup
  • Included marketplaces, ASINs, business models, channels and hours
  • Named team, cadence, response coverage and reporting
  • Revision limits, out-of-scope work and change-order rates
Ask: What is the measurable deliverable or recurring capacity covered by each line?
02Often paid directly

Media & marketplace charges

These are not automatically included in an agency fee. Separate advertising budget and platform charges from the cost of managing them.

  • Amazon Ads budget, retail media and external-channel spend
  • Referral, fulfillment, storage, removal and other selling fees
  • Coupons, deals, promotions and participation charges
  • Currency conversion, payment processing and marketplace taxes
Ask: Who owns the billing account, who approves budgets, and who is charged by Amazon or the channel?
03Variable / pass-through

Creative, tools & integrations

One proposal may include production and software while another bills each item separately. Identify both the initial setup and recurring licence or support cost.

  • Photography, video, design, copy, translation and localization
  • Usage rights, source files, revisions and new-market adaptations
  • Analytics, repricing, catalog, review or workflow software seats
  • EDI/API/ERP/WMS setup, middleware, hosting, maintenance and support
Ask: Are third-party charges passed through at cost, marked up, renewed automatically or tied to a minimum term?
04Client / external

Internal time & operating exposure

A low retainer can require substantial client effort. Capture the work and obligations that remain outside the agency contract instead of treating them as “free.”

  • Approver, catalog owner, finance, operations and engineering time
  • Product cost, inventory, freight, duty, storage, returns and working capital
  • Legal, tax, customs, safety and compliance advice where required
  • Delays, stock-outs, rejected content, data cleanup and exception handling
Ask: Which inputs, approvals and specialist costs must we supply for the promised work to happen?
BILLING SHAPE

Classify every amount by when it is charged.

One engagement can contain all four patterns. Put each line in the right bucket and note the trigger.

ONCE
One-time

Audit, onboarding, migration, initial creative, integration build or transition. Confirm acceptance and what support follows delivery.

REPEATS
Recurring

Retainer, licence, maintenance, minimum fee or managed-service charge. Record start date, renewal, included units and increase terms.

VARIES
Usage-based

Media spend, hourly work, extra ASINs, markets, creative rounds, API volume or expedited work. Define the unit, approval and cap.

CONDITIONAL
Performance-based

Revenue share, spend percentage or outcome fee. Define source data, baseline, attribution, exclusions, cap, holdback and dispute process.

NORMALIZE BEFORE YOU COMPARE

Use the same checklist for every quote.

If a proposal leaves a row blank, mark it “not stated”—do not assume it is included.

On narrow screens, swipe the comparison table horizontally to see every column.

Quote lineRecord for each providerQuestion that exposes a mismatch
Scope & volumeSeller/Vendor/hybrid; storefronts; channels; ASINs; included hours; deliverables.Are the providers pricing the same products, markets, work and service level?
Agency feeSetup, monthly/project fee, minimum, rate basis, term, currency and payment timing.What is included, excluded, capped, billed in arrears or subject to a price change?
Media & promotionsBudget owner, payment route, management fee, spend base, minimum, cap and approval limit.Is spend separate from the agency fee? Is the percentage calculated on the same base?
Creative & contentNumber/type of assets, copy/localization, revisions, rights, source files and renewal.Will we own usable files and rights, and are new formats or marketplaces extra?
Tools & systemsSoftware seats, implementation, licences, API/EDI fees, support and data export.Who contracts with the vendor, owns credentials and pays if the engagement ends?
Client workloadNamed internal roles, approval turnaround, data cleanup, training and meeting cadence.How many client hours and specialist inputs are assumed but not priced?
Risk & exitRenewal, notice, termination, handover, open work, access removal and transition charge.What is owed if we leave early, and can we retain the account history and deliverables?
Tax & currencyCurrency, conversion basis, VAT/GST/sales tax, withholding and bank charges.Are both quotes shown in the same currency and on the same tax basis?
BEFORE YOU SIGN

Get written answers to these eight questions.

  1. Which specific deliverables, accounts, storefronts, brands and ASINs are covered?
  2. What is expressly excluded—and what event creates an extra fee or change order?
  3. Is advertising spend paid by us to Amazon, routed through the provider, or both?
  4. Which tools, creative, translation, integrations and subcontractors create separate charges?
  5. What client roles, data, approvals and turnaround times are required?
  6. How do minimums, variable charges, budget changes and performance fees get approved?
  7. What are the contract term, renewal notice, taxes, currency and payment terms?
  8. At exit, what data, files, licences, case history and account permissions transfer or end?
09 / Provider selection

A fair scorecard starts with pass/fail gates.

Give every finalist the same brief. The example weights below are adjustable—not a universal ranking. Never let a high total score compensate for a security, policy or transparency failure.

CriterionEvidence to requestWeight
Scope and ownership clarityDeliverables, exclusions, RACI, approvals20
Operating-model fitRelevant 1P/3P, category and market experience15
Measurement literacyDefinitions, margin context, attribution limits15
Evidence qualityDates, baseline, scope, confounders, permissions15
Security and IP controlsLeast privilege, data handling, subcontractors10
Team and communicationNamed owner, backup, escalation path10
Total cost and commercial termsFee basis, media, tools, renewals, exit10
Onboarding and transitionBaseline, logs, exports, handover5
TotalScore each qualified provider from 0–5100
Open the interview checklist
  1. What will the diagnostic deliver, and what is explicitly out of scope?
  2. Which work do you execute, which needs my approval, and which stays with me?
  3. Who is the day-to-day owner and backup? What is the urgent escalation path?
  4. Which Seller Central, Vendor Central, Ads, API, ERP and third-party permissions do you need—and why?
  5. Show a sample report; define each metric's denominator, source, period, currency and attribution window.
  6. How do you handle client data, subcontractors, account access, creative rights and removal at exit?
  7. What case evidence can I verify? What else changed besides your work?
  8. How are media spend, agency fee, setup, creative, software, integrations and taxes billed?
  9. How are platform delays, rejected content, policy notices, scope changes and disputed data handled?
  10. What will I receive at handover—campaign history, source files, integrations, open cases and permissions list?
Copy a short request-for-proposal brief

Share only information you are authorized to disclose; ask each provider to answer in the same format.

  1. Model and markets: Seller Central, Vendor Central or hybrid; list each storefront.
  2. Products and systems: catalog/ASIN scope, ERP/WMS, EDI/API, fulfillment and current tools.
  3. Objective and constraint: what needs to change, supporting evidence and baseline.
  4. Work requested: deliverables, acceptance criteria, exclusions and dependencies.
  5. Client capacity: decision owner, approver, internal specialists and response assumptions.
  6. Reporting: KPI definitions, data source, attribution, period, currency and margin assumptions.
  7. Access and security: roles, tools, subcontractors, data retention and access removal.
  8. Commercial response: fee basis, media, setup, tools, pass-throughs, term, renewal and exit.
10 / Governance & continuity

Keep ownership. Make handoffs explicit.

Grant only the access needed for the scope. Document who approves changes, where data lives, what the provider may do, and how to leave cleanly.

Access

Least privilege

  • Use authorized user, partner or app roles.
  • Do not share the primary account password.
  • List named users, subcontractors, tools and API scopes.
  • Keep client admin, billing and recovery control.
Approvals

Decision rights

  • Set limits for bids and budgets.
  • Require approval for price, promotions and material claims.
  • Document case, policy and incident escalation.
  • Record changes, assumptions and dependencies.
Exit

Transfer and revoke

  • Export available history and reporting.
  • Transfer source files and rights assigned to you.
  • List open cases, deadlines and integrations.
  • Revoke users, tokens, apps and software seats.
01 / SCOPEHandoff

Confirm scope, exclusions and sales-to-delivery commitments.

02 / MODELReadiness

Confirm channels, markets, source systems and owners.

03 / ACCESSAssets

Grant least-privilege roles; inventory files and history.

04 / BASELINERisk review

Record performance, stock, issues and data gaps.

05 / PLANApprovals

Set owners, priorities, KPIs and guardrails.

06 / GOVERNActivate

Run change logs, reporting and escalation cadence.

11 / FAQ

Quick answers. Clear boundaries.

Visible FAQs help readers. Platform policy, program eligibility and legal requirements still need current, account-specific checks.

Do I need an Amazon agency to sell successfully?

No. In-house teams, software, a specialist project or a decision not to spend more may be appropriate. Consider an agency when a defined workload or skill gap justifies its total cost and you can retain oversight.

Can an agency guarantee rankings, sales or account approval?

No. Amazon controls placements, approvals, policy enforcement and platform availability. A provider can commit to its own deliverables, cadence, staffing and documentation—not a guaranteed platform or commercial outcome.

What is the difference between Seller Central and Vendor Central?

Seller Central supports third-party seller activity; Vendor Central supports a first-party supplier relationship. Agreements, responsibilities and available workflows differ. FBA and FBM are fulfillment choices, not synonyms for 1P and 3P.

How much does an Amazon agency cost?

There is no useful universal rate without matching scope, country, service mix, staffing, media budget, systems and contract terms. Compare like-for-like proposals and include setup, media, creative, tools, internal time, integration and exit costs.

Should agency fees include advertising spend?

The proposal should say whether Amazon bills media directly to the client and whether management fees are separate, spend-based or hybrid. Keep budgets and fees visible, define the spend base, and set approval limits.

Is Amazon Ads Agent an agency?

No. As of 8 October 2026, Amazon Ads Agent is the unified advertising platform name. An independent agency is a service provider. Older pages may still use Ads Console, Amazon DSP or Sponsored Display terms; check current account availability.

Can an agency get me more customer reviews?

A provider should not promise positive reviews, arrange non-compliant private incentives, selectively solicit only positive reviews or suppress negative reviews. Amazon's review tools and Vine program have distinct eligibility and rules. See Amazon Customer Reviews guidance.

What access should I give an agency?

Only authorized roles and data scopes required for the agreed tasks. Ask who will access your data, why, how it is protected, how long it is retained, and how access is revoked. Do not share the primary account password.

Is a Merchant of Record the same as an agency?

No. A reseller or MoR arrangement may change who sells, owns inventory, handles payments, returns, customer obligations or tax responsibilities. Review the actual contract and seek qualified local legal and tax advice.

Make the next step specific

Turn the diagnosis into a scope you can compare.

Bring your business model, constraint, required deliverables, decision rights and measurement definitions. Ask any provider—including GrowithAmazon—to respond in writing.

Request Your Free Scope Review

Bring your model, constraint and deliverables — get a written scope you can compare.

Useful whether you hire us, another provider, or no agency.